During the first 30 days of service, you are entitled to a full, no questions asked refund excluding as set forth in sections 4.7.1, 4.7.2, and 11.5 of our Terms of Service, as well as exclusions listed in section 1 of our Terms of Service.
For this refund, you must lodge a support request via our Support System. After the first 30 days of service, you will not be entitled to a refund for cancellation.
You will not be entitled to a refund on these basis if you have previously had an account with Online Payments Inc under any plan or service.
We use a third party payment provider to process our Bitcoin and other cryptocurrency payments. Our account with that provider does not have the ability to send or reverse Bitcoin or other cryptocurrency payments, nor does our billing software. Thus customers paying with Bitcoin or other cryptocurrencies are not eligible for refunds and reimbursements.
Allow up to 30 (thirty) days for refund payments to process. If you have not received refund within this time allotment; please contact us. All refunds will be issued via 2Checkout to the credit card or PayPal account from which the payment was made.
For full details of refunds, please refer to our Terms of Service.